ORDER FULFILLMENT

Items in stock will be fulfilled within two business days. Items out of stock please inquire for shipping dates.

 

SHIPPING

For shipping questions, please email info@lyralovestar.com

PLEASE NOTE: WE CANNOT SHIP TO PO BOXES!
Also a phone number is required to ship. If there are any errors in the information that you provide, there may be shipping delays.

LYRALOVESTAR ships from Manhattan so if youre located nearby,
we recommend using FedEx Ground for the fastest delivery!

We process and ship orders Monday thru Friday, 10am til 5pm EST.

LYRALOVESTAR requires a direct signature for all shipping to ensure a secure delivery. If you wish to ship without a direct signature, LLS will not be responsible for any lost packages.

All of our shipping options are insured, and shipping rates vary according to the weight and insured value of items purchased.

International shipping is available. Please email info@lyralovestar.com with inquiries.

 

Types of available shipping include:


FedEx Ground: 1-5 business days (Monday thru Friday).
Only available for orders under $1000.00)

  • FedEx 2nd Day Delivery: 2 business days (Monday thru Friday)
  • FedEx 3rd Day Delivery: 3 business days (Monday thru Friday)
  • FedEx Next Day Delivery: 1 business day (Monday thru Friday)


RETURNS & EXCHANGES

LYRALOVESTAR will accept items for store credit only within 21 days of purchase. Item must be returned in new and resaleable condition. Sale items are non-returnable. Exchanges will be subject to shipping charges. Please note that we can not refund shipping charges on returned items.
Returns and exchanges are granted only with approval and pre-authorization. Please contact info@lyralovestar.com to request a return authorization code please include all specifications and reason for return. Refunds and exchanges are granted at the discretion of LLS.

LYRALOVESTAR guarantees all products we sell to be free from defect of workmanship. We will gladly replace any defective item.

 

REPAIRS

LYRALOVESTAR accepts repairs for up to 6 months after date of initial purchase. All repairs must be approved by LLS prior to returning. For repair authorization please contact info@lyralovestar.com with a full description of your inquiry.

 

SALES TAX

Sales tax is applicable on all orders shipped within New York State. The rate is 8.875%. If you are out of New York State you will not be charged tax.

 

TRUNK SHOWS

Exclusive trunk shows in your area may be arranged. Please contact Customer Service 212.333.2085 for inquiries.

 

CUSTOMER SERVICE

Please call 212-333.2085 with any questions or to place your order via telephone. Customer Service representatives are available 10am - 5pm EST Monday-Friday.

 

JEWELRY PRODUCT CARE

For best results, we recommend keeping your jewelry in the LLS pouch provided and avoid mixing gold and silver pieces.

 

JEWELRY CLEANING

Gold Plating: Soak in an all purpose jewelry cleaner for a few minutes. Remove, rinse under water and pat dry.

Cleaner: Jewel Brite makes an all purpose jewelry cleaner that works well on gold plating.